Welcome to Murasons.in. At Murasons, we are dedicated to protecting your personal data and ensuring that your privacy is respected. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and make use of our services. By accessing or using our services, you agree to the terms of this Privacy Policy. We understand the importance of privacy and are committed to transparency and ethical business practices. As a textile-focused eCommerce platform, we cater to a broad customer base and prioritize your trust. This document aims to answer all questions related to your data — what we collect, why we collect it, and how we protect it. We encourage you to read it thoroughly to understand our practices and your rights. We value your continued support and remain committed to maintaining your confidence.
At Murasons, we collect a range of information to improve your shopping experience, fulfill orders, and ensure the functionality of our website and services. This includes, but is not limited to, personal information such as your full name, contact number, email address, shipping and billing addresses, and payment details. We may also gather information related to your interactions with our site, such as product preferences, wishlists, purchase history, and feedback provided through reviews or support tickets. Additionally, we use cookies and tracking tools to collect technical data like your IP address, browser type, device details, and browsing behavior. This data helps us tailor our services, identify areas for improvement, and enhance overall user experience. Rest assured, all information collected is handled with the utmost care and security, and is never sold to third parties.
We use your information for a variety of purposes that align with delivering a safe, efficient, and personalized shopping experience. This includes processing and confirming your orders, shipping products, and providing customer service. Your email may be used to send order confirmations, promotional offers (if opted in), and updates about our services. We use your feedback to improve our product offerings and customer experience. Analytics derived from technical data allow us to better understand user behavior and optimize site performance. We also use your data to detect and prevent fraud and maintain the integrity of our operations. Our use of data always complies with applicable data protection regulations and is intended to enhance your experience with Murasons.in.
Murasons respects your privacy and does not sell or rent your personal information to third parties for their marketing purposes. However, in order to provide our services effectively, we may share your data with trusted third-party service providers. These include payment gateways like Razorpay or Paytm, courier and logistics partners responsible for delivering your orders, and cloud service providers who store our data securely. We ensure that all third parties comply with strict confidentiality and security standards. Additionally, we may disclose information to comply with legal obligations, enforce our terms and policies, or protect the rights and safety of Murasons, our customers, and the public.
Cookies are small files placed on your device that help us improve your shopping experience. We use cookies to keep you logged in, remember your cart contents, understand how users navigate our website, and serve personalized content and offers. These cookies do not contain personal information but are linked to your profile through session data. You can control or disable cookies through your browser settings. Please note that disabling cookies may impact the functionality and features of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.
As a valued customer, you have the right to access, update, or delete your personal data stored with us. You can also withdraw your consent for marketing communications at any time by contacting our support team or using the unsubscribe option in our emails. If you believe your data has been misused, you have the right to lodge a complaint with a regulatory authority. We are committed to upholding your privacy rights and are available to address any concerns or requests regarding your data.
We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 7 days of delivery, provided the product is unused, unwashed, and in its original packaging. To initiate a return, contact our support team with your order ID and reason for return. Once we receive and inspect the returned item, a refund will be issued to your original payment method within 5–7 business days. Please note that shipping charges are non-refundable unless the return is due to our error.
Murasons ships across India using reliable courier partners. Orders are processed within 1–2 business days and typically delivered within 3–7 business days, depending on your location. Shipping costs, if any, are calculated at checkout. Once your order is shipped, you will receive a tracking number via email or SMS. We strive to deliver your products on time; however, delays may occur due to unforeseen circumstances such as weather, holidays, or courier service interruptions. In such cases, our customer service team will proactively keep you informed.
